We want you to experience a new level of comfort with Tommy John! We know it’s hard for you to experience our product without trying it on. For that reason, we’ve created our Try It On Guarantee. If you're uncomfortable for any reason with your first order, we will either replace or issue you a full refund for your first worn shirt and first worn pair of underwear.
Please note the few conditions on this offer:
- Only applies to you first order on tommyjohn.com
- Is limited to ONE pair of underwear, ONE undershirt and ONE t-shirt
- If you choose to replace an item, we will ship the item to you free of charge
- For all refunds & exchanges, please see our standard policy below
How is this different from our regular return policy?
Since we cannot resell returned underwear bottoms, our regular return policy is that underwear bottoms are non-refundable. This is due to hygienic and sanitary reasons, as we have no way of knowing whether the underwear bottoms were tried on or not.
If you have further questions, please see our return policy.